Personalized Family Names Bead Necklace

We offer free shipping for all products at www.charmhour.com

*Express Shipping cost is $15 for orders between $30-$99
*Express Shipping cost is free for orders over $100

All the goods are shipped from US. 🇺🇸

Return Due To Change of Mind
Charmhour will not accept returns for custom orders due to change of mind, however ready-made items will be considered for return as long as a request to return is received by us within 14 days of receipt of item and are returned to us in original packaging, unused and in resellable condition. Return shipping will be paid at the customer’s expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. Please refer our refund policy for refund options.

Warranty Returns
Charmhour will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim. Upon return receipt of items for warranty claim, you can expect Charmhour to process your warranty claim within 7 days. Once warranty claim is confirmed, you will receive the choice of: (a) refund to your payment method (b) a refund in store credit (c) a replacement item sent to you (if stock is available)